A new way to get fast, expert support for your symptoms
Boots Macmillan Information Pharmacists, working directly with the Guy’s Cancer team, are now able to provide fast, expert support when you log mild symptoms such as nausea or fatigue into your Careology app
More certainty, less waiting
When you’re going through cancer treatment, even mild symptoms can feel worrying. This service gives you fast access to a Boots Macmillan Information Pharmacist, so you can get fast expert advice, while keeping hospital lines free for urgent care.
As part of your Guy’s Cancer care, you can book a call with a Boots Macmillan Information Pharmacist directly through your Careology app. Simply log a symptom into the app and request a call-back. A pharmacist will ring you in 2 hours or less to offer advice on side effects and symptoms, guidance on medication, fill a prescription when needed, and give you reassurance in between appointments.
How it works
Log your symptom
Log a mild symptom such as nausea or fatigue in your Careology app
Request a call
Once you log a symptom you will be prompted to request a call with a Boots Macmillian Information Pharmacist
Get fast support
Receive a call-back from a BMIP in 2 hours or less (Mon-Fri 9am-5pm)
Expert support between appointments
Boots Macmillan Information Pharmacists are specially trained in cancer care and work directly with your Guy’s Cancer team. They can:
Answer questions about your medications and side effects and write prescriptions
Provide expert advice on mild symptoms such as nausea, fatigue or rash
Offer reassurance and guidance until your next hospital appointment
Part of your Guys Cancer care
Trusted care partnership
This service is an important part of your care at Guy’s Cancer, delivered in partnership with Boots Macmillan Information Pharmacists and Careology
Support for mild symptoms
It is designed specifically to support you when you’re experiencing mild symptoms. If your symptoms become more severe or change, it’s important that you call the hospital hotline.
Secure, specialist guidance
The service is available to adults over 18 who are undergoing active chemotherapy treatment at Guy’s Cancer. When you request a call, your relevant health information is securely shared with Boots.
About Careology
Careology is your digital companion throughout cancer treatment. The app is designed to help you feel more in control and supported every day. With Careology, you can:
Record and track your symptoms
Stay on top of your medications and appointments with reminders, and keep a journal of how you’re feeling
Share updates with your family, friends and care team so everyone important to your journey knows how you are doing
All of this helps your Guy’s Cancer team provide you with even more personalised care, while giving you greater peace of mind between appointments
